Help Center

Frequently Asked Questions

Everything you need to know about Deserts Life Bilona Ghee.

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Product

Is Deserts Life Pure Ghee 100% natural?+

Yes. One ingredient: pure clarified butter from grass-fed cow milk, hand-churned using the ancient Bilona process. No additives, preservatives, or flavourings.

Can it be used for Pooja and havan?+

Absolutely. Our ghee is Pooja-grade pure — accepted for havan, deepak, and all sacred rituals. It is one of our most popular use cases.

Is it safe for babies and toddlers?+

Yes. Pure Bilona ghee has been given to infants in traditional diets for centuries. No additives means it is safe and nourishing for the whole family.

What is the shelf life?+

12 months when unopened. After opening, best used within 3 months when stored at room temperature in the glass jar.

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Bilona Method

What is the Bilona method?+

Bilona is an ancient hand-churning technique. Curd is churned to form butter, which is then slow-cooked into ghee. This process preserves all natural nutrients unlike machine-made ghee.

How is Bilona ghee different from regular?+

Regular ghee is made from cream (malai). Bilona ghee is made from curd, preserving more butyric acid, fat-soluble vitamins, and giving a richer, more authentic flavour.

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Storage

Do I need to refrigerate it?+

No. Store in a cool, dry place away from direct sunlight. The natural properties of pure ghee preserve it at room temperature.

My ghee is solid — is that normal?+

Solidification in cooler temperatures is completely normal and is actually a sign of purity. It returns to liquid naturally at room temperature or with gentle warming.

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Orders & Delivery

How long does delivery take?+

2–4 business days across India. Metro cities like Mumbai, Delhi, and Bangalore typically receive orders within 2 days.

Is Cash on Delivery available?+

Yes! COD is available at 10,000+ pin codes across India. Online prepaid payment gives you an extra 5% discount.

Is shipping free?+

Orders above ₹999 get FREE shipping. Below that, a flat ₹80 fee applies.

Is the packaging plastic-free?+

Yes — every order is packed in glass jars. We use zero plastic in our packaging. Good for you, good for the planet.

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Returns & Support

What if I receive a damaged product?+

Contact us within 24 hours via WhatsApp with a photo. We will replace your order or issue a full refund — no questions asked.

How do I track my order?+

You will receive a tracking link via SMS/WhatsApp once your order is dispatched.

How do I reach customer support?+

WhatsApp is fastest. You can also email hello@desertslife.com — we reply within 24 hours.

Still have questions?

Our team is available on WhatsApp for quick support.

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